Academia IT Services


Academia offers a range of proactive on and off site services to support your IT needs.


A RANGE OF PROACTIVE ON AND OFF SITE SERVICES

 

We have multi-vendor capabilities and outstanding levels of customer satisfaction, all competitively priced and tailored specifically for your business.

 

Our pre-sales team will work closely with you to understand your business objectives and propose the right solution for you.

 

Furthermore, if you are looking to refresh or dispose of your IT equipment, we have a dedicated WEEE complaint Recycle & Reward division that gives you cash for your old equipment.

TECHNICAL SUPPORT

We provide a number of options and service level agreements to help support your IT hardware and Infrastructure across your business, including multiple locations.

 

Our highly experienced team are also available to provide; on-site installation and configuration services to configure your IT at your convenience.

 

  • Telephone Support
  • Technical Helpdesk
  • Remote Support
  • Onsite
  • Guaranteed SLAs
  • Fixed Prices
  • Monthly Reports

BREAK/FIX SUPPORT

Working to pre agreed service level agreements; our technical support team will work closely with you to find a quick resolution. Our highly trained and qualified engineers can diagnose and fix or replace faulty hardware.

 

  • Unlimited Support – Telephone, Email and Helpdesk
    • Log a call via our dedicated helpdesk and we’ll call you back the same working day and begin working towards a resolution
  • Genuine Manufacturer Parts
    • Every single part we use in every single machine we repair is an official manufacturer part
  • Collect and Return Service
    • All faulty units will be collected via our courier
  • On-Site Engineer
    • Optional on-site engineer to assist with diagnosis and repair of faulty equipment

MANAGED SERVICES

Whatever your IT needs, we have the expertise and resources that enable you to have your own outsourced IT department at your disposal. Or, if you already have an existing team, act as a strategic partner to complement your existing systems and knowledge pool. We can help as much or as little as you require, and offer a range of cost effective solutions and payment options perfect for small businesses that need reliable IT without the overhead.

 

Some of our features include:

  • Telephone Support
  • Technical Helpdesk
  • Remote Support
  • On-Site
  • Loan Equipment
  • Network and Systems Monitoring
  • Infrastructure Support
  • Proactive Management and Alerts
  • Disaster Recovery
  • Data Recovery
  • Asset Management
  • Mobile Device Management
  • Imaging
  • Consultancy

LIFECYCLE MANAGEMENT

Every year over 30 million computer devices are made obsolete but only a fraction are recycled. The ReviveIT account team have industry leading knowledge, to maximize the return you originally made on your IT investment, whilst being more than an IT recycler.

CONTACT US FOR MORE INFORMATION AND HOW WE CAN HELP YOU.